You know how Melbournites can get about our coffee – if you dis my macchiato dealer, you’ll get into a stoush faster than you can say “Carlton sucks”.
One of my locals is the Postal Hall. I was intrigued recently by the particular visual dialect they use to make their tasks and queues visible. Look at the pictures below:
This is a queue. And the arrangement of spoons, bottle caps and milk jugs are the visual language.
The first cup in the queue is a flat white (milk jug) for the outside right table (see bottle cap), with one sugar (1 spoon). And it’s followed up by a cafe latte with two sugars for the same table.
If customers have a special requirement, this is signalled with the use of an ice cream stick: “smokin hot”!
The waitstaff bring the jobs in and set them up, and the barista creates the brew. No need to read a list, a quick glance at the setup tells the barista all he needs to know.
Next up, WIP queue limits?
We’d love to hear of other examples. Seen any lately?
Spotted: Postal Hall, 116 Russell St, Melbourne.